Duran Outdoors stands behind the quality of our products and we want you to be delighted with your purchase. We aim to make your shopping experience as smooth and pleasurable as possible. Our team works together to ensure that you receive top-notch products and excellent service. We sincerely hope that we are successful! If there's anything about your order you're not completely satisfied with, please let us know. We strive toward continuous improvement and we want to make you happy.
The following fall under our 100% Happiness Guarantee, valid only within the United States:
Thank you for choosing Duran Outdoors.
Shawn & Angela Greenberg
We want you to be totally confident about every order you place, so we have a No Hassle 90-Day Returns Policy to put your mind at ease.
You may return your item for any reason within 90 days of purchase for a full refund. We will issue the full refund before you ship the item back so that you aren't nervous about your money being kept.
The return shipping is on us, and even if the item is damaged on its way back to us — we will take the hit. If you aren't happy you don't pay, and you'll never have to wait for us to issue your refund. It's that simple.
This returns policy is valid only for purchases made directly from Duran Outdoors, specifically on the DuranOutdoors.com website. If your order was placed elsewhere and you wish to initiate a return, please contact the original place of purchase. Note: Products purchased with DOer Points don't qualify for refunds and immediately fall under the limited lifetime warranty.
We will provide you with a pre-paid USPS label to return the items to us. Any USPS Service Center will accept your return.
1Contact us to initiate a return. We will need the email address you used to purchase, the order number, product name, and item number.
2We will provide you a return shipping label. At this time we will also issue your full refund.
3If you will be reusing a shipping box to return the item, remove old shipping labels or black them out with a marker.
4Pack the item you are returning along with a copy of your receipt/invoice.
5Print the shipping label we sent you and tape it on the outside of the sealed box that you are shipping back to us.
6If you're receiving a refund via credit card, please allow one full billing cycle for the refund to appear on your statement.
Duran Outdoors offers a Limited Lifetime Warranty against manufacturing defects within the normal scope of use. We will grant 100% of the current value of the product (or similar item if discontinued) as store credit, at our discretion, any Duran Outdoors Brand products found to be defective within the scope of normal and appropriate utilization and the product is still within the lifespan of the product. Duran Outdoors will not be responsible for any costs, losses, or damages incurred as a result of loss or use of said product.
To the original owner, you can submit a warranty claim for as long as you own the product. Coverage terminates when you sell or otherwise transfer the product. To qualify for this limited lifetime warranty protection against defects, you must register your product first prior to submitting a warranty claim. We require a valid receipt for registration.
'Lifetime' is defined as the practical lifetime of the product, not of the purchaser. By taking care of your products you will ensure longer lifetime for your gear. Use your judgment when assessing whether your product is likely to be covered under our warranty policy. It may simply be time to replace it.
This warranty is valid only for Duran Outdoors Brand purchases made through DuranOutdoors.com and authorized retailers. If you are not sure whether you are purchasing from an authorized retailer, please contact us and we will be happy to further assist you. This warranty is non-transferable and does not cover any purchases made using unauthorized resellers.
Covered by warranty: Damage or malfunction caused by manufacturing defects
If your Duran Outdoors Brand product fails to function properly due to a manufacturing defect in materials and workmanship (our fault and error), our 100% happiness guarantee has you covered for 100% of the value of the product as store credit, at our discretion.
Material refers to zippers, buckles, and fabrics, etc. Workmanship refers to seams and construction.
What is not covered by the warranty?
This warranty is limited to original Duran Outdoors Brand products only and does not cover inevitable damages resulting from normal wear and tear, improper use, improper care, abuse, accident, negligence, natural disaster, or the natural breakdown of colors and materials over extended time and use such as rips, tears, abrasion, or UV degradation. Consequential damages or losses such as any damage to or loss of any items due to damage to the product, loss of use, loss of time, or similar expenses are not covered.
It is void if the product has been modified, altered, or tampered with. Washing or cleaning the item other than following stated instructions can result in damage not covered by this warranty. Luggage damage incurred during airline handling is not covered by this warranty, and claims in such cases should be made directly with the airline. The products eligible for warranty are covered to the registered original owner, for the lifetime of the product. This warranty does not affect the legal rights of customers under applicable state or national laws governing the sale of consumer goods.
If you haven't already, you must register your product first prior to submitting a warranty claim. We require a valid receipt for registration:
1Please contact us as soon as you notice a fault and tell us the problem, e.g., how the product failed or malfunctioned. Your name must match the name on the account or product registration as the original owner. We may ask you for photos or videos of the broken item.
2If your claim is approved, at this time we will issue store credit to your account for the appropriate value.
3If we require that your product be returned, we will provide you a return shipping label. The product you send back becomes the possession of Duran Outdoors and will not be returned to you.
4Remove all personal items and clean your product prior to sending it. For health code reasons, we will not process unclean or soiled products.
5Print the shipping label we sent you and tape it on the outside of the sealed box that you are shipping back to us.
6Once we receive your product, we will evaluate it and let you know if we have any questions.
7Redeem your store credit at DuranOutdoors.com, then receive your package and get back to your adventure.
Our customers are very important to us. We do our best to treat you with the fairness and respect you deserve. We simply ask the same consideration of you. We have written the following Terms of Service with you in mind, as well as to protect our company's good name. So please bear with us as we take you through this legal formality.
If you have any questions, please don't hesitate to let us know. We are strong believers in straight-forward and honest communication. For quickest results please use our contact page.
Shawn & Angela Greenberg
If a particular DURAN OUTDOORS Web Site, or any product or service offered on any DURAN OUTDOORS Web Site (each a "DURAN OUTDOORS Site/Service", and collectively "DURAN OUTDOORS Sites/Services") requires you to open an account, you must complete the registration process by providing us with current, complete, and accurate information as prompted by the applicable registration form. You then will choose a password and a user name.
You agree to notify Duran Outdoors immediately of any unauthorized use of your account or any other breach of security. Duran Outdoors will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Duran Outdoors or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder.
Any dealings with third parties (including advertisers) included within the DURAN OUTDOORS Sites/Services or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the advertiser or other third party. Duran Outdoors shall not be responsible or liable for any part of any such dealings or promotions.
As a condition of your use of the DURAN OUTDOORS Sites/Services, you will not use the DURAN OUTDOORS Sites/Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the DURAN OUTDOORS Sites/Services in any manner that could damage, disable, overburden, or impair any DURAN OUTDOORS Site/Service(s) (or the network(s) connected to any DURAN OUTDOORS Site/Service(s)) or interfere with any other party's use and enjoyment of any DURAN OUTDOORS Site/Service(s). You may not attempt to gain unauthorized access to any DURAN OUTDOORS Site/Service, other accounts, computer systems or networks connected to any DURAN OUTDOORS Site/Service, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the DURAN OUTDOORS Sites/Services.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE DURAN OUTDOORS SITES/SERVICES MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY MADE TO THE DURAN OUTDOORS SITES/SERVICES AND TO THE INFORMATION THEREIN. DURAN OUTDOORS AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE DURAN OUTDOORS SITES/SERVICES AT ANY TIME. ADVICE RECEIVED VIA THE DURAN OUTDOORS SITES/SERVICES SHOULD NOT BE RELIED UPON FOR ANY FINANCIAL DECISIONS
DURAN OUTDOORS AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, LACK OF VIRUSES OR OTHER HARMFUL COMPONENTS AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED WITHIN THE DURAN OUTDOORS SITES/SERVICES FOR ANY PURPOSE. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. DURAN OUTDOORS AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, TITLE AND NON-INFRINGEMENT.
YOU SPECIFICALLY AGREE THAT DURAN OUTDOORS SHALL NOT BE RESPONSIBLE FOR UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, ANY MATERIAL OR DATA SENT OR RECEIVED OR NOT SENT OR RECEIVED, OR ANY TRANSACTIONS ENTERED INTO THROUGH A DURAN OUTDOORS SITE/SERVICE. YOU SPECIFICALLY AGREE THAT DURAN OUTDOORS IS NOT RESPONSIBLE OR LIABLE FOR ANY THREATENING, DEFAMATORY, OBSCENE, OFFENSIVE OR ILLEGAL CONTENT OR CONDUCT OF ANY OTHER PARTY OR ANY INFRINGEMENT OF ANOTHER'S RIGHTS, INCLUDING INTELLECTUAL PROPERTY RIGHTS. YOU SPECIFICALLY AGREE THAT DURAN OUTDOORS IS NOT RESPONSIBLE FOR ANY CONTENT SENT USING AND/OR INCLUDED IN A DURAN OUTDOORS SITE/SERVICE BY ANY THIRD PARTY.
DURAN OUTDOORS MAKES NO WARRANTY THAT ANY DURAN OUTDOORS SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.
Duran Outdoors reserves the right, in its sole discretion, to terminate your access to any or all DURAN OUTDOORS Sites/Services and the related services or any portion thereof at any time, without notice.
Duran Outdoors may also terminate or suspend your access to DURAN OUTDOORS Site/Service(s) for inactivity, which is defined as failing to log into a particular service for an extended period of time, as determined by Duran Outdoors. Upon termination of the DURAN OUTDOORS Site/Service, your right to use the DURAN OUTDOORS Site/Service immediately ceases.
Duran Outdoors shall have no obligation to maintain any content or to forward any unread or unsent messages to you or any third party.
The laws of the State of Colorado, U.S.A., govern this agreement. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in El Paso County, Colorado, U.S.A. in all disputes arising out of or relating to the use of the DURAN OUTDOORS Sites/Services. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Duran Outdoors as a result of this agreement or use of the DURAN OUTDOORS Sites/Services. You agree to indemnify and hold Duran Outdoors, its parents, subsidiaries, affiliates, officers and employees, harmless from any claim, demand, or damage, including reasonable attorneys' fees, asserted by any third party due to or arising out of your use of or conduct on the DURAN OUTDOORS Sites/Services. Duran Outdoors reserves the right to disclose any personal information about you or your use of the DURAN OUTDOORS Sites/Services, including its contents, without your prior permission if Duran Outdoors has a good faith belief that such action is necessary to: (1) conform to legal requirements or comply with legal process; (2) protect and defend the rights or property of Duran Outdoors or its affiliated companies; (3) enforce the terms or use; or (4) act to protect the interests of its members or others. Duran Outdoors's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Duran Outdoors's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the DURAN OUTDOORS Sites/Services or information provided to or gathered by Duran Outdoors with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Duran Outdoors with respect to the DURAN OUTDOORS Sites/Services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Duran Outdoors with respect to the DURAN OUTDOORS Sites/Services. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
All contents of the Duran Outdoors and Affiliated Web Sites are: Copyright © 2015- Duran Outdoors and/or its suppliers, 2860 S Circle Dr Ste 250B, Colorado Springs, CO 80906. U.S.A. All rights reserved.
The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
Duran Outdoors reserves the right to change the terms, conditions, and notices under which the DURAN OUTDOORS Sites/Services are offered, including but not limited to the charges associated with the use of the DURAN OUTDOORS Sites/Services. You are responsible for regularly reviewing these terms and conditions and additional terms posted on particular websites. Your continued use of the DURAN OUTDOORS Sites/Services constitutes your agreement to all such terms, conditions, and notices. These terms were last modified on February 26, 2018.
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