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Frequently Asked Questions

We created this page to answer questions you may have about us, our products, and doing business with us (click to expand). If you have any questions not answered here, please feel free to contact us.

General
Where can I buy Duran Outdoors products?

You can buy Duran Outdoors products at this online store as well as at Amazon.com; in the future we plan to offer a "buy online and pick up in person" option for customers located in Colorado Springs.

Do I need to set up an account to place an order?

No, you don’t. However, setting up an account when you check out will allow you to search your order history, easily start a product return or warranty claim, and easily gather info about your past purchases.

Do you offer military discount?

Yes. Learn more about the offer on our Military Discount page.

What are your product designs based on?

We design and create versatile yet functional adventure travel gear. We help workaholics have relaxing adventures and enjoy spending time with the people they love.

Do you accept feedback on your designs?

If you'd like to offer feedback or share ideas — that's always welcomed! We value feedback from our customers and it definitely helps us continue to create and offer the best outdoors and travel gear on the market for workaholics.

How do I apply to field test your products?

At the moment the only people qualified to field test our products are Duran Outdoors brand ambassadors. If you're an existing customer interested in becoming a Duran Outdoors brand ambassador, contact us.

Who do I contact for Sponsorship or Donations requests?

Please get in touch via our Contact page.

What do I do if an item is sold out?

If an item is sold out on our website or is not available yet, we will post an expected availability date on the product page. We can also notify you when it becomes available when you submit your email address on the notification form, also located on the product page.

Do you have a loyalty program?

You earn DOer Points after each purchase which can be accumulated to let you get free products. It also pays to join the DOer Club as we send ways to earn bonus DOer Points and promotion codes in addition to outdoors & travel tips and our latest news direct to your inbox. Find out more about the DOer Rewards Program.

Online Ordering
Why should I buy from Duran Outdoors?

Duran Outdoors stands behind the quality of our products and we want you to be delighted with your purchase. We aim to make your shopping experience as smooth and pleasurable as possible. You are supporting a family-owned business when you buy from Duran Outdoors. We have a 100% Happiness Guarantee and our primary goal is to equip and encourage people with top-notch products.

I worry about sharing my information online. How will you protect my privacy?

We respect your privacy and we'll never sell your information to anyone. This online store utilizes the Shopify platform for one of the most secure shopping experiences you can have. Duran Outdoors does not have, nor will we ever have, access to your credit card information. Shopify is certified Level 1 PCI DSS compliant. Read more about our Privacy Policy.

How much tax will I have to pay?

We are required to charge sales tax for orders delivering to Colorado and Ohio addresses.

What communications will I receive when I place an order?

You will receive email updates when your order departs from the warehouse. You can also check the status of your order by going to our Tracking page.

We know that you are going to be so satisfied with your order that after you receive it, we're going to check up on you to make sure you are thrilled. At that time, we'll ask you if you would introduce us to three others that you know need these same results.

Join the DOer Club if you'd like to receive insider updates and special offers from us.

Shipping & Delivery
Do you offer free shipping?

We offer free shipping on orders $75 and up. Find out more on our Shipping and Delivery page.

What is the estimated shipping time?

Shipping times will vary depending where your item is going and the shipping service selected. You will receive email updates with your tracking information once your package is ready for pick up by the shipping carrier. For estimated delivery dates, Click Here

Do you offer worldwide shipping?

At this time we currently do not provide worldwide shipping.

Can I change my shipping address after my order has been placed?

Contact us as soon as possible and we’ll try.

Can I cancel an order after I placed it?

Contact us as soon as possible and we’ll try.

Can I add items to an existing order?

Contact us as soon as possible and we’ll try.

Does Duran Outdoors ship to P.O. Boxes?

Yes, we can ship to P.O. Box addresses!

Will you ship my order to a military address?

Yes, we can ship to APO/FPO addresses!

What holidays will delay my shipping?

We do not ship on the following holidays: New Year’s Day, Martin Luther King, Jr. Day, Washington’s Birthday / President's Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day (observed), Thanksgiving Day and the day after Thanksgiving, Christmas Day

Can products be shipped to a different mailing address than the billing address?

Yes they can!

Is my package insured?

Please double-check the ship-to address you provide with your order. All purchases from this website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments, although we can try to assist you whenever possible.

How do I track my order?

You will receive email updates when your order departs from the warehouse. You can also check the status of your order by going to our Tracking page.

Returns & Exchanges
Are there restrictions for returns?

We are happy to process a return as long as the items are in a brand new, unused condition with all original tags and packaging within 90 days. Check out our No Hassle 90-Day Returns Policy.

How do I return an item I bought at DuranOutdoors.com?

Products purchased directly through our online store may be returned for a full refund if the product(s) is returned in new, unused and clean condition with all the original packaging and components. Follow the steps for our returns process.

How do I return a Duran Outdoors product I didn’t purchase directly through your site?

Our returns policy is valid only for purchases made directly from Duran Outdoors, specifically on the DuranOutdoors.com website. If your order was placed elsewhere and you wish to initiate a return, please contact the original place of purchase.

When will I receive my refund for a returned order?

Once we receive your product, please allow us 5 business days to process your return. If you're receiving a refund via credit card, please allow one full billing cycle for the refund to appear on your statement.

What is the Duran Outdoors exchange policy?

We only replace or exchange returns if the return is due to our error. For exchanges due to reasons other than shipping errors or product defects, please follow the returns procedure and guidelines then place a new order for your desired item at your convenience. Placing a new order quickly ensures that you'll receive it in a timely manner, and that it won’t go out of stock.

Limited Lifetime Warranty
What Duran Outdoors products are covered by the Limited Lifetime Warranty?

Duran Outdoors offers a limited lifetime warranty on all Duran Outdoors Brand gear. Warranty requests are considered for defects in product manufacturing. This warranty is granted to the original purchaser with a proof of purchase from a Duran Outdoors authorized retailer. Duran Outdoors does not warranty products against normal wear and tear, unauthorized modifications or alterations, improper use, improper maintenance, misuse or neglect, or if the product is used for a purpose for which it is not intended. Warrantied products will be granted 100% of the current value of the product (or similar item if discontinued) as store credit, at Duran Outdoors discretion. Read our full policy.

What alterations void my warranty?

Any alterations to Duran Outdoors gear voids our lifetime warranty. All of our gear was specifically designed by our team, and modifying their designs could change how the product was meant to function. If you have any questions about your product and its performance, please contact us.

How are shipping costs handled for warranty items?

All shipping to Warranty Claims must be pre-paid and insured by you. For timely service, please provide us your tracking number. Follow the steps for submitting a warranty claim.

About Duran Outdoors
So, what's the big deal with Duran Outdoors?

Duran Outdoors is a lifestyle brand. Our mission is to provide top-notch outdoors and travel products as well as thoughtful encouragement for workaholics who seek to rest, relax, and recharge through fun outdoor experiences and who prefer our family-owned brand's personal, helpful service.

Who are you?

Founded by Shawn & Angela Greenberg, Duran Outdoors is a family-owned business based in Colorado Springs, CO. We donate a portion of each purchase to help our neighbors in need. Find out more about Our Story.

Where does the "Duran" part of Duran Outdoors come from?

We named our company after Angela's grandfather (Melecio Duran) who died of malaria while in POW camp during World War II after enduring the Philippines Bataan Death March in 1942.

Where do you manufacture?

Duran Outdoors works with a leading manufacturer overseas where the raw goods and components required to produce our products are more readily available. We continually seek manufacturers that are capable of producing the quality we require to provide top-notch outdoors and travel products for our customers.

What organizations does Duran Outdoors support?

We realize that not everyone can afford the luxury of outdoors and travel adventures. That is why we donate a portion of each purchase to one of the charitable causes we support to help provide food, shelter, and love for those in need. When you purchase from us not only will you support a family-owned business, you will make an impact on your own life and our neighbors as well. You can read more about the organizations we support on our Charities page.

Shipping Options

Orders ship within 1-2 business days. The following are approximate delivery dates if placed on .

Shipping Option Contiguous U.S. Alaska & Hawaii FPO/APO Addresses
Standard *
Express N/A N/A

* Delivery dates given are estimates and are not guaranteed. Get a shipping cost estimate based on items in your cart.

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Terms, Conditions, and Notices

PRIVACY & PROTECTION OF PERSONAL INFORMATION

See the Privacy Policy page for disclosures relating to the collection and use of your personal information located on the Duran Outdoors website.

FOREWORD

Our customers are very important to us. We do our best to treat you with the fairness and respect you deserve. We simply ask the same consideration of you. We have written the following Terms of Service with you in mind, as well as to protect our company's good name. So please bear with us as we take you through this legal formality.

If you have any questions, please don't hesitate to let us know. We are strong believers in straight-forward and honest communication. For quickest results please use our contact page.

Best regards,

Shawn & Angela Greenberg
Owners/Founders

CUSTOMER ACCOUNT, PASSWORD, AND SECURITY

If a particular DURAN OUTDOORS Web Site, or any product or service offered on any DURAN OUTDOORS Web Site (each a "DURAN OUTDOORS Site/Service", and collectively "DURAN OUTDOORS Sites/Services") requires you to open an account, you must complete the registration process by providing us with current, complete, and accurate information as prompted by the applicable registration form. You then will choose a password and a user name.

YOU ARE ENTIRELY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR PASSWORD AND ACCOUNT. FURTHERMORE, YOU ARE ENTIRELY RESPONSIBLE FOR ANY ACTIVITIES AND ORDERS THAT OCCUR UNDER YOUR ACCOUNT.

You agree to notify Duran Outdoors immediately of any unauthorized use of your account or any other breach of security. Duran Outdoors will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Duran Outdoors or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder.

LINKS TO THIRD PARTY SITES

The DURAN OUTDOORS Sites/Services may contain links to third party Web sites ("Linked Sites"). The Linked Sites are not under the control of Duran Outdoors and Duran Outdoors is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Duran Outdoors is not responsible for web casting or any other form of transmission received from any Linked Site nor is Duran Outdoors responsible if the Linked Site is not working appropriately. Duran Outdoors is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Duran Outdoors of the site or any association with its operators. You are responsible for viewing and abiding by the privacy statements and terms of use posted at the Linked Sites. 

Any dealings with third parties (including advertisers) included within the DURAN OUTDOORS Sites/Services or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the advertiser or other third party. Duran Outdoors shall not be responsible or liable for any part of any such dealings or promotions.

NO UNLAWFUL OR PROHIBITED USE

As a condition of your use of the DURAN OUTDOORS Sites/Services, you will not use the DURAN OUTDOORS Sites/Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the DURAN OUTDOORS Sites/Services in any manner that could damage, disable, overburden, or impair any DURAN OUTDOORS Site/Service(s) (or the network(s) connected to any DURAN OUTDOORS Site/Service(s)) or interfere with any other party's use and enjoyment of any DURAN OUTDOORS Site/Service(s). You may not attempt to gain unauthorized access to any DURAN OUTDOORS Site/Service, other accounts, computer systems or networks connected to any DURAN OUTDOORS Site/Service, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the DURAN OUTDOORS Sites/Services.

LIABILITY DISCLAIMER

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE DURAN OUTDOORS SITES/SERVICES MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY MADE TO THE DURAN OUTDOORS SITES/SERVICES AND TO THE INFORMATION THEREIN. DURAN OUTDOORS AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE DURAN OUTDOORS SITES/SERVICES AT ANY TIME. ADVICE RECEIVED VIA THE DURAN OUTDOORS SITES/SERVICES SHOULD NOT BE RELIED UPON FOR ANY FINANCIAL DECISIONS 

DURAN OUTDOORS AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, LACK OF VIRUSES OR OTHER HARMFUL COMPONENTS AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED WITHIN THE DURAN OUTDOORS SITES/SERVICES FOR ANY PURPOSE. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. DURAN OUTDOORS AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, TITLE AND NON-INFRINGEMENT. 

YOU SPECIFICALLY AGREE THAT DURAN OUTDOORS SHALL NOT BE RESPONSIBLE FOR UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, ANY MATERIAL OR DATA SENT OR RECEIVED OR NOT SENT OR RECEIVED, OR ANY TRANSACTIONS ENTERED INTO THROUGH A DURAN OUTDOORS SITE/SERVICE. YOU SPECIFICALLY AGREE THAT DURAN OUTDOORS IS NOT RESPONSIBLE OR LIABLE FOR ANY THREATENING, DEFAMATORY, OBSCENE, OFFENSIVE OR ILLEGAL CONTENT OR CONDUCT OF ANY OTHER PARTY OR ANY INFRINGEMENT OF ANOTHER'S RIGHTS, INCLUDING INTELLECTUAL PROPERTY RIGHTS. YOU SPECIFICALLY AGREE THAT DURAN OUTDOORS IS NOT RESPONSIBLE FOR ANY CONTENT SENT USING AND/OR INCLUDED IN A DURAN OUTDOORS SITE/SERVICE BY ANY THIRD PARTY. 

IN NO EVENT SHALL DURAN OUTDOORS AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE DURAN OUTDOORS SITES/SERVICES, WITH THE DELAY OR INABILITY TO USE THE DURAN OUTDOORS SITES/SERVICES OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE DURAN OUTDOORS SITES/SERVICES, OR OTHERWISE ARISING OUT OF THE USE OF THE DURAN OUTDOORS SITES/SERVICES, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF DURAN OUTDOORS OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE DURAN OUTDOORS SITES/SERVICES, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE DURAN OUTDOORS SITES/SERVICES. 

DURAN OUTDOORS MAKES NO WARRANTY THAT ANY DURAN OUTDOORS SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

TERMINATION/ACCESS RESTRICTION

Duran Outdoors reserves the right, in its sole discretion, to terminate your access to any or all DURAN OUTDOORS Sites/Services and the related services or any portion thereof at any time, without notice. 

Duran Outdoors may also terminate or suspend your access to DURAN OUTDOORS Site/Service(s) for inactivity, which is defined as failing to log into a particular service for an extended period of time, as determined by Duran Outdoors. Upon termination of the DURAN OUTDOORS Site/Service, your right to use the DURAN OUTDOORS Site/Service immediately ceases. 

Duran Outdoors shall have no obligation to maintain any content or to forward any unread or unsent messages to you or any third party.

GENERAL

The laws of the State of Colorado, U.S.A., govern this agreement. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in El Paso County, Colorado, U.S.A. in all disputes arising out of or relating to the use of the DURAN OUTDOORS Sites/Services. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Duran Outdoors as a result of this agreement or use of the DURAN OUTDOORS Sites/Services. You agree to indemnify and hold Duran Outdoors, its parents, subsidiaries, affiliates, officers and employees, harmless from any claim, demand, or damage, including reasonable attorneys' fees, asserted by any third party due to or arising out of your use of or conduct on the DURAN OUTDOORS Sites/Services. Duran Outdoors reserves the right to disclose any personal information about you or your use of the DURAN OUTDOORS Sites/Services, including its contents, without your prior permission if Duran Outdoors has a good faith belief that such action is necessary to: (1) conform to legal requirements or comply with legal process; (2) protect and defend the rights or property of Duran Outdoors or its affiliated companies; (3) enforce the terms or use; or (4) act to protect the interests of its members or others. Duran Outdoors's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Duran Outdoors's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the DURAN OUTDOORS Sites/Services or information provided to or gathered by Duran Outdoors with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Duran Outdoors with respect to the DURAN OUTDOORS Sites/Services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Duran Outdoors with respect to the DURAN OUTDOORS Sites/Services. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

COPYRIGHT AND TRADEMARK NOTICES

All contents of the Duran Outdoors and Affiliated Web Sites are: Copyright © 2015- Duran Outdoors and/or its suppliers, 685 Citadel Dr E Suite 555-14, Colorado Springs, CO 80909. U.S.A. All rights reserved.

TRADEMARKS

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

MODIFICATION OF THESE TERMS OF SERVICE

Duran Outdoors reserves the right to change the terms, conditions, and notices under which the DURAN OUTDOORS Sites/Services are offered, including but not limited to the charges associated with the use of the DURAN OUTDOORS Sites/Services. You are responsible for regularly reviewing these terms and conditions and additional terms posted on particular websites. Your continued use of the DURAN OUTDOORS Sites/Services constitutes your agreement to all such terms, conditions, and notices. These terms were last modified on February 26, 2018.

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